Shoe Carnival beats a lot of the footwear competition thanks to its spectacular selection of high-quality shoes for every person in the family (even the ones with picky taste) to the point that many people consider the retailer to be the greatest shoe store on earth.
What happens when you get too excited underneath the big top and buy shoes that don’t fit or hurt when you walk (or you spent more than your budget allows)?
Will Shoe Carnival allow you to return your shoes?
What if you lost the receipt?
Shoe Carnival Return Policy Without Receipt
Shoe Carnival will accept returns without a receipt, but it will only be for store credit and must be within 60 days of the purchase.
Items bought at a physical store must be returned to a store.
You cannot return them through the mail.
However, you can return them at any Shoe Carnival location and even return them at Walgreens or select Nordstrom if Shoe Carnival is too far out of the way (for a $6 fee).
Items bought online can be returned at any store or through the mail for a $6 charge, except for items paid by PayPal.
PayPal purchases can only be returned via mail as the stores can’t refund PayPal payments.
If you accrued a $6 fee, it will be deducted from your refund.
You can request store credit to make an exchange, or you can get a refund to your original payment method.
If you do not have the original payment method, you will need to accept store credit.
You may be able to make an exchange without your receipt, but the store can refuse the exchange at will.
For returns of gifts, you will need the order number found on the original receipt or the gift receipt.
Returns For Shoe Perks Members
Shoe Perks members don’t need a receipt to return or exchange merchandise bought on the account (as long as it’s within the generous 60-day policy) since associates can easily locate your transaction.
It’s free to sign up for a Shoe Perks account.
You get a point for every dollar you spend.
You will receive a $10 gift certificate for every 300 points you earn and a $5 gift certificate on your birthday.
If you spend 200+ points in a year, you upgrade to the Shoe Perks Gold member status that comes with a $10 gift on your birthday as well as exclusive deals and perks.
All Shoe Perks members get free standard shipping on online orders.
I believe this extends to return orders.
If you return a purchase made on your Shoe Perks account, the points you accumulated will be deducted from your total points.
What Can I Do If I Don’t Have The Shoebox?
Shoe Carnival has the right to refuse a return if you don’t have the original shoebox.
However, they may still take your return if the shoes still appear in perfect condition, and you have a copy of your receipt.
Why Won’t Shoe Carnival Return Used Shoes?
Customers may not feel comfortable with the idea of wearing shoes someone else already walked in and sweated in.
It’s possible to get fungus and other foot-related illnesses by wearing another person’s shoes, too, and Shoe Carnival can’t take on the liability.
The safety precautions brought on after the recent health pandemic only encouraged Shoe Carnival to continue denying refunds for used shoes.
Furthermore, reselling worn shoes would diminish Shoe Carnival’s brand and the quality of their products, while Shoe Carnival aims to provide quality, new products that customers expect.
Exchanges At Shoe Carnival
Shoe Carnival understands that your footwear is a large part of your outfit.
When you buy or receive a pair of shoes that don’t represent your style or don’t fit, you should never hesitate to get what you truly want.
As long as you haven’t worn the shoes, you can exchange your shoes for just about any reason at Shoe Carnival.
Not only can you exchange your shoes for a different size or color, but
you can even exchange the shoes for another pair of the same price or a lower price, despite the brand or style.
If you exchange your shoes for a cheaper pair, the remaining balance will be put on a gift card for you to use toward your next shoe purchase.
You can only exchange shoes in-store and not through the mail.
Ordering Online Through Shoe Carnival
You can find most Shoe Carnival products online.
All you need to process an order through Shoe Carnival’s website are:
- Your first and last names
- Your billing address
- Your shipping address
- Your email
- Your phone number
- Your payment (Visa, Master Card, Discover, American Express, PayPal, and Klarna accepted for payments).
Shoe Carnival does not accept checks or bank orders for any reason in-store or online.
How To Process A Refund In-Store
While rather straightforward, use these tips to process a refund at Shoe Carnival stores.
Step One: Package Shoes
Place shoes back into their original box.
Don’t forget to include any accessories that came with the shoes, such as extra laces.
Ensure the shoes look unused and contain all original tags.
Step Two: Locate Receipt
Find your receipt and put it in your wallet or in the shoebox with your return so you don’t lose it.
If you don’t have your receipt, you can look at your account online or ask an associate if they can look it up with your payment method.
Step Three: Process Return With Sales Associate
Visit your favorite store and explain your intentions to the sales associate.
They will process your return for you as long as you aren’t missing anything, and the shoes appear unused.
Step Four: Wait For Refund
You won’t get your refund instantly.
You can expect to wait for five to seven business days for the funds to return to your account.
The refund will go back onto the card you used to make the purchase.
Ask for store credit instead if you see something in the store you want!
How To Return Shoe Carnival Products Through The Mail
Step One: Visit Returns Page On Shoe Carnival Website
Start by going to Shoe Carnival’s return page on the website.
The website keeps everything organized and makes your return easy.
Step Two: Enter Order Number And Billing Zip Code
Once you arrive on the return page, you will have the opportunity to enter the order number and billing zip code associated with the return.
You will find the order number on the receipt.
If you do not have the order number, you will not be able to move forward with the return.
Keep in mind that they want your billing zip code and not the zip code of your address or the store.
Step Three: Repackage Shoes
Repackage your shoes with all accessories in the box that you received them in.
Do not forget to include the form that was included in the package.
All shipping orders come with a form that will help the people at the return center identify your order to process the return properly.
Securely close shipping box.
Step Four: Attach Return Label
You will get a return label that you can use to attach to the outside of the box that will tell UPS where to mail the package and cover the shipping cost.
Shoe Carnival covers the initial cost of the shipping, but they take $6 out of your refund to cover it.
Write down the tracking number for your records.
Step Five: Mail Package
Mail your package through UPS.
You can drop it off at a UPS Store location or give it to a UPS driver.
After you ship your package to Shoe Carnival’s return center, you will be notified via email regarding the status of your refund.
Shoe Carnival may deny your refund if they notice that the shoes appear damaged or use unless the damage comes from a manufacturer’s defect.
Tips On How To Minimize Shoe Returns
Even though Shoe Carnival makes returns rather painless, you can still make certain efforts to minimize the need to return Shoe Carnival purchases.
1. Read Reviews In Advance
When considering a certain pair of shoes, read the customer reviews to learn what people had to say about them after they wore them for some time.
One bad review does not negate 100 great reviews, but you should pay attention if you notice repetitive themes in the bad reviews.
2. Research Brand Sizes
Some consumers mistakenly think that a size 7 shoe for one brand means that it will fit the same as a similar shoe from another brand.
Before buying from a new brand, do some online research to learn if the brand tends to stay true to size or run big/small.
3. Try Shoes On In Person If Possible
Ideally, you will give yourself the opportunity to see and try on the shoes in question before you buy them.
You won’t experience any surprises, such as a misunderstanding of the color or the comfort of the shoes.
Try on numerous shoes on your next visit to Shoe Carnival and save them in your online account for when you want to treat yourself!
4. Buy With Versatility In Mind
You may experience guilt if you buy a pair of shoes that only match one outfit.
Eliminate retail guilt and justify the purchase to your family by choosing shoes that you can take from day to night, so to speak.
Find shoes you can wear at work as well as for casual or fancy occasions.
You should also pick a color that matches a wide range of items in your closet.
5. Purchase Gift Cards For Gifts
Don’t guess what shoes your friend or family member wants.
Give the gift of shoes and a shopping experience by gifting gift cards instead of a pair of shoes.
The gift recipient may not want to go through the process of returning the shoes you gifted them thanks to the inconvenience and desire not to insult you.
However, everyone can use an excuse to go shoe shopping with friends, especially if they have a big event coming up.
6. Special Customers
Students and veterans get a 20% discount on most purchases in-store.
You will need to show your identification that indicates your status as a student or veteran status in order to take advantage of the discount.
How To Save At Shoe Carnival
Shoe Carnival offers everyday low prices, but savvy shoppers can still save even more at Shoe Carnival.
1. Shoe Perks
Make purchases through your Shoe Perks account.
Every dollar you spend through your account earns you a point When you reach 200 points, you will earn a $10 credit.
Shoe Carnival has a whole grouping of deals online.
You can find the deals under a tab on the top right corner of the site.
Stores also have sale sections for you to dig through.
3. Buy Off-Season
Plan your footwear in advance by buying in the off-season.
When you buy sandals in winter, they tend to come with a lower price tag than when they first come on the floor in spring.
Shoe Carnival Vs. The Competition
Many people prefer to shop at Shoe Carnival compared to the competition.
However, how does Shoe Carnival hold up when it comes down to policy and numbers?
DSW also accepts returns of unworn shoes, but they allow customers to make a return within 90 days instead of 60 days.
Refunds take seven to 10 days.
While in-store returns don’t accrue a few, DSW charges an $8.50 charge for returns processed via the mail (unless the customer is a Gold or Elite member).
You can exchange online, unlike Shoe Carnival, and even pick up your exchange at your favorite store.
2. Famous Footwear
Famous Footwear only allows 30 days for customers to process an online return, but you have up to 90 days for an exchange.
The customer must pay for any shipping fees, and the cost will not be refunded.
Returns of items bought in-store can be done within 90 days.
You must include the proof of purchase with your return.
Payless allows all customers the ability to return items within 30 days.
If you choose to return to Payless via the mail, you will need to pay for the shipping.
One major advantage of Payless’s return policy is that you can return worn shoes.
The policy actually states that you can return your purchase “for any reason.”
If you lose your receipt, you can get store credit instead of a refund.
Shoe Carnival tends to offer better quality products and more selection despite Payless’s more lenient return policy.
Frequently Asked Questions
1. Can You Return Something To Shoe Carnival Without A Receipt?
You may be able to exchange unused shoes at Shoe Carnival stores without a receipt, but that’s at the representative’s discretion.
You cannot get a refund in-store without the receipt, and you can’t process an online refund without the order number.
If you bought your shoes online, you can find the receipt in your account!
2. Do You Need The Shoe Box To Return Shoes?
You should have the shoebox, but if the shoes are in perfect condition and if you have the receipt, you may find an associate who will process the refund for you.
3. Can I Return My Shoes If I Wore Them?
You cannot return shoes to Shoe Carnival if you already wore them.
Contact Shoe Carnival from 7 a.m. to 10 p.m. CST, 7 days a week.
Give them a call at 800-430-SHOE(7463), or email [email protected].
Shoes not only complete an outfit, but they also increase confidence and give you a way to express yourself.
Don’t be afraid about making a foolish purchase in the spur of the moment since Shoe Carnival offers a generous 60-day return policy.
If you don’t have your receipt, you can process a payment online if you bought the shoes through your Shoe Perks account, or an associate may approve the return for store credit.
Like you needed an excuse to buy those shoes…