Walmart has a reputation for being open at almost all hours of the day and night.
That doesn’t necessarily mean their customer service desk is open that whole time, however.
Few people shop at Walmart during the graveyard shift.
Because of that, Walmart doesn’t have a person at the customer service desk during those hours.
It would be a waste of time and money for the store.
That might make you wonder when the desk actually is open.
Here’s what you need to know about when the customer service desk is open at Walmart and what services you can find there.
What Time Does Customer Service Close At Walmart?
Customer service at Walmart closes anywhere between 8 PM and 10 PM.
Stores that don’t run 24 hours tend to close their customer service centers at 8 PM.
Those that are open 24 hours tend to close their customer service desk at 10 PM.
That’s because 24-hour Walmart locations are always open to the public for shopping, but since the number of customers shopping during the graveyard shift is minimal, they don’t man the customer service desk.
Most customer service centers open at seven or eight in the morning.
That gives plenty of access for customers who need help with their purchases.
What Kind Of Services Does The Customer Service Center Provide?
The customer service center at any Walmart offers several services.
Here are some of those services.
1. Customer Returns
One of the biggest reasons that people will seek out customer services is to make a return.
It can take a long time to wait in line at a cashier just to return a product.
Because of that, Walmart created the customer service center.
This is a separate area where a worker focuses solely on returns and other complaints from customers.
They’re able to process your return and give you the results that you need.
No matter what you need to return, if it follows their policy, you can take the product to the customer service center for help.
2. Broken Items
While Walmart does its best to take broken products off of the shop floor, now and then, certain broken products can slip through the cracks.
When you end up buying that broken product and bringing it home, you may find yourself with an unpleasant surprise.
The good news is that the customer service desk can help you.
Bring your broken product to the desk and they’ll ensure you’re compensated and can find the product you’re looking for.
The customer service desk is also the ideal place to go if you find a broken product in the store.
Instead of leaving it there, it’s a good idea to report it to the customer service desk.
They can send an employee to find the broken product and remove it.
Not only does this remove a future headache for an unaware customer, but it’s also safer for the store.
3. Employee Complaints
If you believe that a certain employee treated you unfairly or offensively, then you can also put in a complaint at the customer service desk.
Although everyone has their bad days, and employees are no exceptions, there may come a time when one employee singles you out.
The customer service desk is available to take your complaint.
They’ll then report it to the manager who will put it on the employee’s record.
If the employee has a history of this sort of behavior, then there’s a chance the employee may find themselves released from employment.
If it’s their first offense, then the manager will give them a firm warning.
Walmart strives to make sure their customers and employees feel safe in their stores.
The customer service desk is a liaison between the two.
4. Problems With The Store
Besides reporting broken products, the customer service desk is also an ideal place to report other problems that you find in the store.
For example, you may have noticed that there was a leak in the frozen foods section.
Perhaps someone spilled canned food in one of the aisles.
Maybe you even noticed the roof was leaking.
Even something as simple as the public bathroom being out of toilet paper is something to report to the customer service desk.
They’ll be sure to inform the relevant associates about the problem.
Then they’ll solve it fast as they can.
While Walmart has a large number of employees, they’re often too busy to notice some of the problems that may arise during the workday.
Customers can help them out by reporting noticed problems or dangers to the customer service desk.
One issue that customers should always report to the customer service desk is theft.
If customers can’t find a manager, then the next best place to go to is the customer service desk.
Whether they saw someone stealing clothes, jewelry, or even food, they need to report the theft.
The customer service representative will relay the information to their manager who can then take control of the situation from there.
In most cases, they may ask you to remain to give a report of your findings to the police when they arrive.
It’s important that you try and remember what the suspect looked like, what they were wearing, what they were stealing, and where they were in the store when they were committing the theft.
You should never pursue a thief on your own.
Speak with the customer service representative if you notice theft for your own safety as well as the safety of others.
6. Out-of-Stock Items
Whether you’re shopping for a specific item that’s out of stock, or you notice that a shelf is empty, it’s worth reporting it to the customer service desk.
At the desk, let them know the specific product and the department that it’s in.
The customer service representative can contact one of the dockworkers and ask them to see if the product is in the back.
In some cases, the product is still in the back because the workers haven’t had a chance to restock it yet.
In this case, they can find the product and bring it to you.
In other cases, they may not be able to find an extra product.
Reporting out-of-stock items can help the store stay on top of restocking items that are in high demand.
They want you to report out-of-stock items to the customer service desk because it improves customer happiness and ensures they’re not missing out on sales.
7. Price Matches
One of Walmart’s greatest services is its ability to price match.
Price match refers to a situation in which you find a product from another store that’s cheaper than the same product at Walmart.
As long as it meets a few conditions, Walmart will lower the price of its product to match the cheaper one.
This saves you money and ensures Walmart can still make the sale.
There are, however, a few conditions.
The first is that the product needs to be exactly the same.
It has to be the same make, model, and it needs to be the same size.
It also needs to be the same quantity.
For example, you can’t price match something when it’s buying one and getting another for free.
The product also has to come from an official store.
Walmart doesn’t do a price match for third-party sellers, and they have a list of accepted stores that they’ll price match with.
Finally, the item has to be in stock both at the Walmart store and its online store.
Speaking with the customer service representative at the customer service desk is the best way to determine if your product qualifies.
They’ll examine the product and tell you if they can match the price or not.
Once you receive confirmation from them, you’ll be able to receive your deal.
Many customer service centers also have a MoneyCenter section in them.
These areas allow you to perform several financial functions.
One of the most popular uses of the MoneyCenter is to purchase a Money Order.
You can use their machines to get your Money Order.
Since Walmart accepts Money Order payments for various products, you can also use it to shop at the store.
The MoneyCenter also allows you to do things like deposits checks and take money out of an ATM if one is available.
It’s also a quick way to break down cash if you need it.
If you ever struggle with a particular part of the MoneyCenter, then the customer service representative can help you.
They’re there to assist you with the machines should something not work.
Another function of the customer service desk is stamp purchases.
While you can find stamps in various parts of the store, the customer service desk is one of the most common ways to buy them.
It’s usually a lot faster than waiting in line to see if a cashier has any stamps.
There are several different stamp designs and quantities that a customer representative can sell to you.
Since they’re able to handle transactions right there, you don’t have to worry about waiting in line to pay for them.
Buying stamps at a customer service center in Walmart is convenient and easy.
10. Applications For A Walmart Credit Card
One of the services that Walmart provides is a credit card.
It allows you to buy certain products at their stores and then pay for them later.
It’s also a convenient way to build your credit score.
Not everyone qualifies for a Walmart credit card, however.
To determine if you do, you first need to fill out an application for a credit card.
You can find this application both online and at a customer service desk.
The benefit of applying for a credit card at the customer service center is that they can answer any questions that you have.
Whether you have questions about the application process or the credit card itself, they can give you the information that you need.
You can find the Walmart credit card application at a customer service desk in any Walmart store that accepts the card.
What Other Customer Service Options Does Walmart Provide?
Not everyone can easily visit the customer service desk when they need help.
Whether they’re stuck at work or home with the kids, traveling to the store isn’t always an option.
Luckily, Walmart has a few options for those who can’t make it to the center during standard operating hours.
1. Call Center
Like any other major store, Walmart has a customer care call center that you can use.
The number to contact their customer service is 1-800-925-6278.
This is their corporate number, so you’ll need to be able to tell them about your local Walmart store to allow them to help you.
You can also lookup your local store’s customer service number to call the desk directly.
Since customer service areas can be quite busy, they might not be able to respond right away.
However, calling their corporate number ensures that you speak with a representative eventually.
They can answer any questions that you have or help you file any complaints that you have.
2. Walmart’s Mobile App
In an effort to automate some of their services, Walmart also has a customer service bot on their mobile app.
You can ask it a few standard questions and it will answer you.
If your question is too complex for the robot, then it will connect you with a mobile chat customer representative.
They can then walk you through some of the problems that you’re experiencing.
Their mobile app is a great tool if you have a common question about certain Walmart policies.
It can even provide local answers relative to your area.
3. Other Associates
If you do end up at the store but no one is at the customer service desk, then you can always ask other employees.
They often have enough knowledge and training to be able to help.
At the very least, they can get you into contact with someone who can actually help you.
The Walmart customer service desk closes between 8 PM and 10 PM and opens around 7 AM or 8 AM.
It offers several services devoted to making your shopping experience at Walmart easier and more enjoyable.
If you’re unable to make it to a store in time, then you can always call their customer service number or use their chat system on the Walmart app.