Today, technology allows us a lot more control over deliveries.
We can even track our mail on the computer and know what is on the way.
With everything, there are glitches and delays in communication in the system.
There may be times where the company that is in charge of your delivery will state that you received the package.
Here, you’ll learn what to do when this happens.
FedEx Says Delivered But No Package?
It means the driver may have accidentally marked it delivered and even received by you.
They could have delivered it to another similar address and marked it delivered.
The bottom line is that a mistake has been made which must be rectified.
There are steps to take so you are not held liable for it.
This can also be an issue if you allow it to happen.
The first thing you need to do is contact FedEx immediately.
Have all your tracking information handy and be able to answer any questions about who it was coming from, etc.
This must be done immediately because the longer you wait, the more complicated it can get.
You’ll want them to see a clear mistake was made by the company and not you.
They may have provided a tracking number, but also a designated delivery person.
If you call them first, you can tell them you never received the package.
They should be able to retrieve the package from whomever they delivered it to, or they could search the truck and determine that they had not actually delivered the package.
There could have been a computer error as well.
Your Neighbor May Have It
It pays to know your neighbors, but even if you don’t, they may not mind you asking them if they received your package by mistake.
Hopefully, they will not have stolen it, but anything is possible especially if you don’t know them.
However, asking politely if they have taken it in for safekeeping is a place to start.
If you live in an apartment complex, the driver might leave it by the door and someone else could easily grab it.
You could live in a place where the office collects the packages for the whole complex.
This is typically done in large apartment complexes and condos.
It’s a safe route since someone is in the office to sign for it.
That means FedEx is responsible for the arrival of your package first and then the office and then you.
You have the responsibility to pick up the package within a certain limited period after they leave a notice on your door or in your mailbox.
If it’s marked delivered, but you received no notice of the package in the office, it’s the office’s responsibility.
If it’s marked delivered and it’s not in the office and you don’t have a notice, then it’s on FedEx again.
In this case, make sure you alert the office when you are waiting for a package from FedEx.
Tell a specific person so you know who to check with around the time you are expecting the package.
In this way, you can head off the issue
Where Would A Driver Put A Package?
There are unusual places where a driver may place your package.
Some drivers will get used to delivering at your home or apartment.
They may leave the package in tidy little hiding places that will be hard to see at first.
Look all around your front door and your porch area.
They may even put it under the doormat.
Yes, you can typically see that, but it’s common, and no one knows why.
Maybe they know it’s harder to see that from the road.
The good ones survey the area around the door and will find the perfect spot.
You just need to look for it.
Sometimes they leave it in a mailbox.
This is also very common if it’s small enough and flexible.
For example, business cards or something like that can be put in a very small to medium box or a padded envelope.
A locked box for packages may be something to invest in for extra security.
When they drop the package off in the box, it will lock automatically when they close the door or lid depending on what type you get.
You don’t need to give anyone a key.
Some of these boxes will bolt to the porch or wall and will have a keypad where you will put in a combination of numbers that only you will know.
You can typically change the combination at will just for extra peace of mind.
They are typically sold for a few hundred dollars and up.
The Package Could Be With USPS
FedEx has a program for small to medium businesses called SmartPost.
It’s more cost-efficient for ground delivery.
In these cases, typically, FedEx will mark the delivery as delivered when they have handed over the package to USPS for their part of the delivery.
If you have contacted FedEx first and have taken the recommended steps, you can wait a few days and your package should arrive soon thereafter.
How Can I Prevent This Situation?
You can prevent the situation by stating your instructions clearly.
There are ways that you can get organized and prevent the situation from happening as much as you can.
It may still happen, but you can greatly reduce the chances.
These steps can save you much aggravation, especially if you get a lot of packages.
First, clarity is the key.
Make sure you get your address correct and instructions are clear.
There is always a place to put the delivery instructions.
Put any supporting details in that space to help the driver find your place and avoid a misdirection.
You can even put the color of your home or some distinctive thing that stands out for the driver to look for.
Can I Get A Signature?
Yes, you can require a signature from you or someone else who can accept a package for you.
This is the easiest way to make sure a package is never delivered without someone signing for it on site.
If you have a home office, this is even better.
You will be there and can sign for the package, or an assistant or family member or a neighbor can sign for the package for you.
Is there a door person in the building?
This can also be a good choice.
Then they can hold the package at the desk or in the office for you until you come and get it.
This is easy, just set up the direct signature with FedEx.
What Pickup Options Do I Have With FedEx?
You can save yourself a lot of trouble if you are concerned and set up the pickup of all your packages at FedEx itself.
Just call FedEx and set this up with them.
With anything that you set up with FedEx, we suggest that you do so on the phone or in person so that you can be clear and get feedback from a human being.
You can get a name and feel better about the communication, and you have more recourse in case you have been given misinformation.
You can take even further steps and set up a PO Box which will run anywhere from $25 and up depending on the size.
You can have all your packages from any private person or company sent to the box and you just pick it up.
Most places, including the actual post office, will send you an email letting you know that there is a package waiting for you there.
What Is FedEx SmartPost?
It takes care of the last leg of the delivery to your door after FedEx hands off the package to USPS.
FedEx SmartPost is similar to the UPS version, SurePost.
It’s more cost-effective than not when you understand what it entails.
For FedEx, the last leg of the delivery process is the most expensive.
If they can offset that by handing the last leg of the delivery to USPS, then they can pass the savings on to the customer.
This service is most cost-effective for small to medium businesses, but they do have a program for residential as well.
Your package must be delivered between Monday and Saturday.
The package must weigh less than 70 pounds and be no more than 130 inches in length.
After your package is ordered, you will wait between two and seven days for delivery.
If you are reading this post, you may be in the market for frequent shipping and could possibly benefit from this type of program.
Here are the benefits so you can weigh it all out for yourself.
First, your delivery cost for your business or personal life can be greatly reduced if you receive multiple packages.
You won’t have to pay the last-leg fees to your door that FedEx has to pass on to you when you use them without the program.
If you’re concerned that your normal way of shipping is going to change, it won’t.
It will improve through your cost savings.
The first part of the shipping process is going to be the same.
You won’t have to make any trips to the post office.
The only thing that changes is the company that brings it to your door, so get used to seeing USPS instead of always a FedEx truck showing up.
You may have noticed this happening when you purchase something online and it shows up in your mailbox.
You may have been a bit confused, but crafters, Amazon, and other large and small companies use this service so they can give you the best delivery rates.
Can I Have A PO Box With FedEx SmartPost?
Yes, you can have a PO Box with this program, and that provides great convenience to most people receiving packages in a PO Box.
This is because the USPS leg of the delivery will deliver to the post office and therefore will deliver with no extra charge to your PO Box.
Can I Get Saturday Deliveries?
Yes, you can get Saturday deliveries at no extra charge.
There are also a lot of software integrations that make things quite convenient.
It’s automatically integrated into a variety of shipping software programs.
You will also not have to use two tracking numbers.
Your deliveries will always have one tracking number for both legs of the delivery.
That means the number is the same for all.
Are There Any Cons To Using SmartPost?
There are a few things to note.
You must use your own boxes.
You can’t use the free boxes that USPS generally provides.
If you ship outside the lower 48 states, you will lose the money you save with the program, so you may not want to use it if your main client target is in Alaska or Hawaii for instance.
You could get confused when it comes to the tracking codes.
There will be one code with the SmartPost program, but you may see “delivered” and then “out for delivery” again.
The thing to keep in mind is that you have only one code, and the first time it is delivered that means it’s at USPS being handed over from FedEx.
The second time is when USPS delivers it to your door.
There are reasons your package may say delivered and has not yet arrived.
Keep in mind that you have more control over it than you think you do.
Make sure you call FedEx.
This is the first step. You need to make sure you clearly communicate all of your delivery information.
This way, there is no liability on your part unless you wait too long because then the tracking gets a bit more complicated.
You could get a lockbox for your property, or you can use a PO Box.
If you do, you will not only avoid this issue, but you get to save some money.
That’s a win-win situation and you can use that program for personal shipping or business.